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Customer Service

Shipping & Delivery
In most cases, any product in stock will be shipped within 24 hours, however we only ship on business days (Mon-Fri). Orders are shipped via the US Postal Service or Fedex shipping service, and tracking information will be provided when available. We do not guarantee transit time, which is the time it takes the order to reach you after we ship it out.
Privacy & Security
At HDEtron we respect each visitor to our website's right to personal privacy.  Certain information is collected throughout our website to imporve and ensure an optimal shopping experiance for our customers.  We pledge not share or sell your information to any 3rd party entity under any circumstances.  To see how we use your information please see our complete Privacy Policy.
Returns & Replacements
All DOA products may be exchanged within 15 days of receipt. All non-DOA returns are subject to a 20% restocking fee, and must be received within 30 days of the shipment date. Refunds will be issued within 2-3 weeks. We can not initiate any refunds until we receive the return item back. Shipping is non-refundable. To initiate a return or exchange, please contact us with your order number and indicate whether you would like to return or exchange the product. We will respond to you with further instructions.